Service is Liturgy

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The Peninsula Hotels brand imposes respect due to its unconditional commitment to luxury and the art of hospitality. An idea of service which transforms itself, as these images show, in a concept of liturgy whose only protagonists are the people.

The field of robotics evolves much faster than some think. It has been replacing operators in automotive assembly lines for decades. It also works in hospitals, and not only in menial tasks; Da Vinci even performs heart operations. They shoot photographs and video from the air, dust the crops, and in 2015, will deliver Amazon-branded packages.

In a world that is more technological and mechanized every day, robots already occupy a very important place in the new industrial revolution. They will also be the main characters of the upcoming service revolution, which will affect the tourist industry utterly and completely. It won’t be long before we see them as an essential part of the backoffice workforce in a hotel, a restaurant, or in any company within the tourist trade. Continue reading