The use of the landline phones in the hotel rooms has dropped significantly since the popularization of the mobile phone. That non-negligible complement of the hotel business —easier to manage than the mini bar goods— is going through its hardest times, and there is no evidence of it getting any better. On the contrary, the tendency leads to its extinction for all travelers have been provided with their small device.
Only provided with that? It is well-known that nobody travels with a trunk anymore. Not even the Saudi sheikhs, oblige to feed their harem, they carry with them or get someone to carry those heavy chests which used to show the pedigree of the old travelers. Today he will only carry a suitcase, the more practical the better, and since airports started being impossible when it comes to safety, the smaller and lighter the better. Continue reading
Other services have been disappearing throughout history. Or reserved for super luxury hotels such as butler service or white-glove service. So it should surprise no one that room service should disappear when this luxury is barely used by a few business travelers and guests affected by jet lag at airport hotels.
Why wasn’t a service consisting of sending a tray with a sandwich and a soft drink to the room going to disappear? It’s expensive and no one pays for it because of the cost. In New York, you can now see some self-service windows in hallways, like the pioneering one proposed a few years ago at Hotel Casa Camper in Barcelona. The latest, parallel to the trend of pop-ups and food trucks (trucks that prepare food and serve meals in the street) is room service delivery partnering with a nearby restaurant. Its business is not reduced to the scant rooms in a hotel that may order this service at certain times.
Contrary to what people might believe, this mode of room service is not being established by lesser hotels or cutting edge or low cost niche ones. We are seeing it at Continue reading