Google Opens a New Door to Tourism

Google is a technological and cultural freshness in the antipodes of the tourism “experts” and their undecipherable jargon

Google began selling its digital glasses in the United States, although access has been limited for now to the category (mass) of the “explorers” or early adopters as they are known in marketing speak. They’re probably not as comfortable as those of us who have already tried them had expected, nor as functional nor as ultra-sensitive. But they most certainly open the door to better futures, and especially, to a new digital era coined with the IoT brand, Internet of Things.

I’m convinced that Google, whose New York offices I was able to visit recently like someone who snoops at the Pentagon, has also been called on to be a front-and-center player in the tourism industry of the future. The glasses will enable up-and-coming generations to record their purchases on Fifth Avenue and the panoramic view shots de rigueur from the observation deck of the Empire State Building. First it will be through that monstrous contraption holding a prism that is hardly adaptable to graduated optics and its delicate frames. Later with graphene nanotubes inserted in microscopically thin contact lenses. Finally with organic brain impulse readers like the ones emitted by our eyes’ optic nerve. Their detractors will not have time to react: the glasses disturbing their intimacy will be invisible. Continue reading

Say Goodbye to Room Service

To be or not to be in the room service

Other services have been disappearing throughout history. Or reserved for super luxury hotels such as butler service or white-glove service. So it should surprise no one that room service should disappear when this luxury is barely used by a few business travelers and guests affected by jet lag at airport hotels. 

Why wasn’t a service consisting of sending a tray with a sandwich and a soft drink to the room going to disappear? It’s expensive and no one pays for it because of the cost. In New York, you can now see some self-service windows in hallways, like the pioneering one proposed a few years ago at Hotel Casa Camper in Barcelona. The latest, parallel to the trend of pop-ups and food trucks (trucks that prepare food and serve meals in the street) is room service delivery partnering with a nearby restaurant. Its business is not reduced to the scant rooms in a hotel that may order this service at certain times.

Contrary to what people might believe, this mode of room service is not being established by lesser hotels or cutting edge or low cost niche ones. We are seeing it at Continue reading