19 Hotel Trends for 2020

trendsHere’s a trend projection to what is happening and probably will continue to happen in the upcoming years in  sub-sector of tourist accommodation.

1. HOTEL INDUSTRY. While oversupply condemns the Hospitality industry to maintain abnormally low prices in Spain, the development of the hotel sector is at growth level never seen before in Latin America. However, note that some Latin American countries are reaching their growth ceiling, more in the corporative sector that on the business one and more centered around large cities than in untapped tourist destinations. Consistent with our predictions for 2013, Lima and Bogota have been seeing growth in the corporate mid-class segment and the so called “boutique hotel industry.”

Chile is putting a stop (softly) to its economy, while domestic tourism grows with new personal and design hotels. Brazil continues, albeit more politely, its growth to give hospitality to the World Cup and Olympic hype for 2014 and 2016. Among Asian countries we announced last year that Sri Lanka would become a new tiger for tourism. Well, this year the government has announced public and private investments to triple hotel capacity from 2014 to 2016. China continues its growth with the aim to achieve in the next 10 years, 6.3 million beds and a volume of investment close to 100,000 million dollars. As much as they built in the past decade, China’s per capita ratio of hotel rooms (four per 1,000 people) is lower than in the U.S. (20 per 1,000 people). Continue reading

Goodbye to the reception desk

bell concierge blueI arrived very late at night. From the outside the hotel looked closed, inhospitable. The lights were off. The night shift employee was lying on a couch. I opened the sliding glass doors, and glanced over to see a monolithic figure of a uniformed person behind a dark service desk. The person didn’t look up. He just gestured in the comfort of his usual position. If anything, he only gave me formal greeting as I approached him, carrying my bags. His eyes were hidden behind thick lenses, inscrutable in the gloom. His breathing, even thicker than his glasses, evidenced the nocturnal condition. He accomplished his work with merit from the first moment, when he asked for my passport, the three mandatory signatures and a credit card… «As a guarantee that you will not leave without paying,» he added, with the courtesy he learned at the hospitality school. That was the receptionist.

That was last week. But it could have happened any night last month, last year, or at the end of the millennium. Or at any other time in my childhood when the kindness of the agent was complimented with a «May God be with you for many years.» The reception has always been the sanctum sanctorum of the bureaucracy in the hotel industry. That strange job where, instead of welcoming guests and helping to relieve them from the inconvenience of traveling, they are hindered with the regular processing of their registration and assurance of their purchasing power. An instant hold in that travel momentum, the memory of which always reminds me of a teller window of the treasury or the lottery office, without the urgency of the first or the exciting disorder of the second. Continue reading