In 2010, when Facebook had barely reached 400 million followers —compared with 1.2 billion it has today—, I wrote a prediction about the increasing power of this social network and the importance that I anticipated for the future of the hospitality industry. Now we already know how it is. Actually, without Facebook utilities, a tourist accommodation has no chance to exist in the next decade, simply because the tourist market is all digital and connected. Soon, travelers will choose and book their rooms on Facebook. And hotels will know on Facebook who their customers are, how they think and what they really want. Welcome to Planet Earth, welcome to Planet Facebook.
The future of search is social, I hazarded in a short essay about the use of social networks on the Internet and its so-called ‘Facebook effect’. Could Mark Zuckerberg’s ecosystem dare to unseat Google’s digital culture dominance? Assaulting the algorithms used by the company of goggles, Facebook has come to optimize its search engine which allows displaying in real-time all that we are writing on our timeline. Continue reading
The emergence of the digital phenomenon has already altered the foundations of tourism around the world and a new uproar is around the corner: Big Data, the analytics of massive data. The processing of large quantities of data allows the establishment of predictive models originated by tracking the travel activity through human sensors already implemented/implanted, such as smartphones, almost biometric extensions of people. In the year 2020 we foresee the interconnection of … 212.000 million sensors! , correlating without any cables, telemetrically. This fantastic universe of intertwined data will then provide information that to date is unavailable as to how many, when, how, where, towards where and whom are the travellers on the move.
The tourism industry must be prepared to affront this big challenge of the circulation and analysis of data. Pioneers of the technological development, airline companies have initiated this task several years ago when they created a management system, yield management, capable of optimizing air transport based on demand, seasonality, connection hubs, and anticipating booking. Big hotel chains have copied this model, as have other tourism corporations such as main reservation companies, online agencies and travel meta search engines, that have been introducing variables in their electronic business modules capable of determining what date is more convenient for the user to take a specific flight or book a particular room. Continue reading
Google has acquired Nest, a company that specializes in smart thermostats, for $3,200 million dollars paid in cash. This movement confirms one of the clearest tendencies observed in the digital panorama: the so-called Internet of Things, a world that’s hyper-connected through mobile sensors, which will take flight in the tourism industry this year, even though its definitive results will take a while to be of common use by the consumers. Continue reading
It’s my daily routine in New York. If I don’t get to take the metro, I hail a taxi from the thousands that go up and down on the streets. A soon as I get in, I take out my iPhone and open the apps Uber or Way2Ride, which most cab drivers are affiliated with. As soon as the app starts, two buttons appear: I Need a Taxi, which will help me locate one in case I’m living outside radio range, and I’m in the Taxi, which will mark me as being in a cab already. And that’s it. Once I’ve reached my destination, as the ad suggest on TV’s cab, I open the door, and give the cabbie that took me there a warming bye-bye.
In New York it’s becoming a habit to not pay for taxis, or even some trifle sold in Macy’s stores. Soon it will not be required to pay for travel by subway, or lunch at the restaurant on the corner. By this I mean, it is not paid in cash, or by credit card. The various applications connect to the taxi system, the cashier in the department stores Continue reading