Blacklists of conflicting clients

Blacklists of conflicting clientsAfter the controversy over false reviews on sites like TripAdvisor, I have held a debate about the blacklists that several tourism platforms have created over conflicting guests. This initiative, which allows subscribers to view the list of problematicpassengers, may affect the right to honor or freedom of expression in the words of some shysters. The Spanish economic newspaper Expansion has just published a reference I want to comment on here. Not from the law perspective, but from common sense that marks every principle of reciprocity.

According to the Charter of the United Nations, the signing states apply and develop the right to free expression – an inalienable right of every person to communicate what they think and how they think it. This right prevails in some countries like the United States, even on top of other constitutional rights such as honor, privacy and self-image. So much so that successive actions against TripAdvisor have not matched punitive judgments by the courts, except in exceptional cases.  Continue reading

Say Goodbye to Room Service

To be or not to be in the room service

Other services have been disappearing throughout history. Or reserved for super luxury hotels such as butler service or white-glove service. So it should surprise no one that room service should disappear when this luxury is barely used by a few business travelers and guests affected by jet lag at airport hotels. 

Why wasn’t a service consisting of sending a tray with a sandwich and a soft drink to the room going to disappear? It’s expensive and no one pays for it because of the cost. In New York, you can now see some self-service windows in hallways, like the pioneering one proposed a few years ago at Hotel Casa Camper in Barcelona. The latest, parallel to the trend of pop-ups and food trucks (trucks that prepare food and serve meals in the street) is room service delivery partnering with a nearby restaurant. Its business is not reduced to the scant rooms in a hotel that may order this service at certain times.

Contrary to what people might believe, this mode of room service is not being established by lesser hotels or cutting edge or low cost niche ones. We are seeing it at Continue reading