Hotel Complaints

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About the controversial issue of Internet users’ reviews and the discomfort they cause among the most reluctant hoteliers, I host some doubts about how many hotels are constrained by the same Achilles heel. Or are the most sensitive factors in a hotel, those that can disappoint travelers, always the same? Let’s see what the study of a popular online booking engine brings us. It is an interesting research which has gathered the main complaints of its clients after has evaluated all this knowledge and effects for its platform affiliates.

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Say Goodbye to Room Service

To be or not to be in the room service

Other services have been disappearing throughout history. Or reserved for super luxury hotels such as butler service or white-glove service. So it should surprise no one that room service should disappear when this luxury is barely used by a few business travelers and guests affected by jet lag at airport hotels. 

Why wasn’t a service consisting of sending a tray with a sandwich and a soft drink to the room going to disappear? It’s expensive and no one pays for it because of the cost. In New York, you can now see some self-service windows in hallways, like the pioneering one proposed a few years ago at Hotel Casa Camper in Barcelona. The latest, parallel to the trend of pop-ups and food trucks (trucks that prepare food and serve meals in the street) is room service delivery partnering with a nearby restaurant. Its business is not reduced to the scant rooms in a hotel that may order this service at certain times.

Contrary to what people might believe, this mode of room service is not being established by lesser hotels or cutting edge or low cost niche ones. We are seeing it at Continue reading