The emergence of the digital phenomenon has already altered the foundations of tourism around the world and a new uproar is around the corner: Big Data, the analytics of massive data. The processing of large quantities of data allows the establishment of predictive models originated by tracking the travel activity through human sensors already implemented/implanted, such as smartphones, almost biometric extensions of people. In the year 2020 we foresee the interconnection of … 212.000 million sensors! , correlating without any cables, telemetrically. This fantastic universe of intertwined data will then provide information that to date is unavailable as to how many, when, how, where, towards where and whom are the travellers on the move.
The tourism industry must be prepared to affront this big challenge of the circulation and analysis of data. Pioneers of the technological development, airline companies have initiated this task several years ago when they created a management system, yield management, capable of optimizing air transport based on demand, seasonality, connection hubs, and anticipating booking. Big hotel chains have copied this model, as have other tourism corporations such as main reservation companies, online agencies and travel meta search engines, that have been introducing variables in their electronic business modules capable of determining what date is more convenient for the user to take a specific flight or book a particular room. Continue reading
La Provincia newspaper of Las Palmas interviewed me on the occasion of the Sixth Hotel Innovation Conference of “La Ruina Habitada” held from November 18 to 21, 2013 at Nautilus Lanzarote Hotel.
How will customer Big Data analysis revolutionize tourism?
In the immediate future, there will be a change in attracting customers. There will be a difference between the traditional way of attracting a customer-colloquially, casting the fishing line-and how the customer is going to come in upcoming years. Big Data analytics will profoundly change distribution channels because the way of attracting customers will be precisely focused on knowing them. The more you know your customer, the more possibilities you will have to attract him or her to your business.
It will be a new challenge for the tourism industry.
You have to do a serious, costly, ambitious and very technological job of knowing the customer. The most foreseeable way is for this to be done through powerful Big Data analytics. Big Data will enable predictive models which, through tracking customer footprints, everyone and everything will be a sensor. It is predicted that there will be 212 billion connectors on the planet by the year 2020 that will be interrelated without cables through computers and data communication. In that ostentatious amount of data that are going to be managed, the management system will afford an unheard of knowledge of travelers’ movements thanks to data cross referencing. Distribution channels will gradually fall into the hands of purely technological companies that will be the only ones able to face enormous investments in developing Big Data analytics. Continue reading