Hotel Complaints

quejas

About the controversial issue of Internet users’ reviews and the discomfort they cause among the most reluctant hoteliers, I host some doubts about how many hotels are constrained by the same Achilles heel. Or are the most sensitive factors in a hotel, those that can disappoint travelers, always the same? Let’s see what the study of a popular online booking engine brings us. It is an interesting research which has gathered the main complaints of its clients after has evaluated all this knowledge and effects for its platform affiliates.

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Hotels for cyclists

hotelcycle

Would you forbid someone to take his bike into his room?

It is undeniable that the number of cyclists has increased substantially in recent years in so-called slow cities and steep mountain areas. In Europe, Amsterdam is a genuine amusement park for bicycles. Copenhagen, with a not exactly Mediterranean temperature, already has the bicycle as the main means of transport of its citizens. No less than 55% of urban movements are made there on two wheels. When I drove through their streets last year, I remembered what these Nordic cities were like when I first visited them 30 years ago, totally invaded by polluting cars and major traffic jams everywhere.

The bicycle today has become entrenched in the collective mindset as an instrument of advanced societies. More than a means of locomotion, it is the icon of a new philosophy of life, a flag of freedom and personal sensibility toward the environment. In fact, the stage of development of a city is no longer measured by the number of cars or televisions per capita, but by the kilometers of bike lanes. Both the fiber optic layout and the proliferation of parking lots are no longer valued. Thus, we can surely say that Seville and Barcelona are more developed cities than Madrid in this sense. Continue reading

Blacklists of conflicting clients

Blacklists of conflicting clientsAfter the controversy over false reviews on sites like TripAdvisor, I have held a debate about the blacklists that several tourism platforms have created over conflicting guests. This initiative, which allows subscribers to view the list of problematicpassengers, may affect the right to honor or freedom of expression in the words of some shysters. The Spanish economic newspaper Expansion has just published a reference I want to comment on here. Not from the law perspective, but from common sense that marks every principle of reciprocity.

According to the Charter of the United Nations, the signing states apply and develop the right to free expression – an inalienable right of every person to communicate what they think and how they think it. This right prevails in some countries like the United States, even on top of other constitutional rights such as honor, privacy and self-image. So much so that successive actions against TripAdvisor have not matched punitive judgments by the courts, except in exceptional cases.  Continue reading